Title: Customer Service Manager

Location:

Alpharetta, GA, US, 30009

Group: Emerging Businesses Group

Division: Geogrid

Job ID: 18636

it's what's inside that counts

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There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

Day 1 Benefits Coverage with low cost Medical, Vision, Dental
Day 1 Paid-time Off and Vacation
4.5% Company Match 401(k) plan
$500 Annual Company-paid Lifestyle Benefit
Competitive Compensation and Bonuses
Company-paid Life and Disability Insurance
Employee Stock Purchase Plan
Training and Advancement Opportunities

Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

Lead, and manage the Customer Service Department for North America
Drive internal partnerships for optimizing sales forecasting, inventory planning and logistics activities
Standardize and implement a distribution framework to include planning and management of inventory-levels and customer service standard operating procedures
Implement and support the adoption of core customer values throughout the customer service team in order to provide superior service to distribution channel partners
Implement continuous improvement and training programs to differentiate Tensar as the market leader for superior customer service
Use analytical or Lean methodologies to drive efficiencies and maximize effectiveness of Customer Service
Develop and achieve performance goals and KPIs
Monitor and analyze customer service data and trends to identify potential opportunities, needs issues and problems that could impact business results
Monitor, analyze, and reduce defects that lead to invoicing errors and credit memos, including but not limited to freight estimates and price concessions
Analyze complaints and customer service issues to proactively eliminate negative service trends
Participate in sales/engineering leadership meetings and receive feedback to improve productivity and overall service

What You'll Need

Minimum 5 years of related Customer Service experience required
Minimum of 5 years of management experience
3-5 years' experience analyzing data and business processes
Experience with CRM and ERP systems
SAP experience preferred
Experience in international shipping, freight forwarding, and customs procedures preferred
Lean/Six-Sigma/Kaizen experience preferred
Critical thinking, strong analytical and problem solving skills and attention to detail
Must have a strong leadership ability to focus, prioritize, and match skills to tasks
Demonstrated leadership, team-building and people-development skills
Drive process improvements based on performance analysis and lessons learned

Your Education

Bachelor's degree in Business Administration or a related field required

We are CMC, a Fortune 500 company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started.

If you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to join CMC. Apply today and start moving your career — and our world — forward. Let's build a better world!

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.