Title: IT Service Delivery Lead

Location:

Houston, TX, US, 77054

Group: Finance

Division: Information Technology

Job ID: 15778

it's what's inside that counts

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There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

Day 1 Benefits Coverage with low cost Medical, Vision, Dental
Day 1 Paid-time Off and Vacation
4.5% Company Match 401(k) plan
$500 Annual Company-paid Lifestyle Benefit
Competitive Compensation and Bonuses
Company-paid Life and Disability Insurance
Employee Stock Purchase Plan
Training and Advancement Opportunities

Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

Manages all aspects of Service Delivery and team members to ensure customer sites are operational
Ensures quality and consistency with the IT Ticketing System – Cherwell
Provides Asset Management through Cherwell
Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc) to ensure customer requests are being met in a timely manner
Partners with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
Installs, maintains, and troubleshoots all computer hardware and software
Ensures adherence to IT policies and procedures
Composes and maintains technical specifications and documentation
Responsible for site-specific IT project management
Supports the business processes, data, analytics, and software applications for the manufacturing system environment
Keep manager informed and escalates issues when needed
Works in all types of weather and environment (Office, Mill, Rebar, Recycling yards – air-conditioned and non-air-conditioned environments)
Performs other duties as assigned

What You'll Need

Minimum 3 years experience in a similar role required
Knowledge of Various IT areas including PC Support, Desktop Applications, and Application Support (Manufacturing systems preferred)
Knowledge of Networking protocols-TCP / IP, VPNs, Access Control lists, Routing, bridging, etc.
Experience with IT Ticketing Systems (Service Now, Cherwell), Desktop Applications and Wireless Networking
Knowledge of Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, and Office 2010/2013/2016
Ability to problem solve including root cause analysis and corrective action
Ability to prioritize, plan and drive issues, tasks and deliverables from concept to closure
Ability to work across different non-technical and technical functional groups
Ability to work in a global, multi-site, and cross functional organization
Excellent written and verbal communication skills; ability to communicate up, down, and across the business
Excellent time management skills
Able to lift 35 pounds
Available for travel up to 10% of the time

Your Education

Bachelor's or Master's Degree in Computer Science preferred; or equivalent relevant experience

We are Commercial Metals Company, a Fortune 500 company with a family feel that’s already part of your life. Our steel products have been supporting structures in more than 20 countries for over 100 years. And the secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging problems facing our world over the last 100 years — but we’re just getting started.

If you’re ready to reimagine ways to make the steel industry more sustainable, reinforce the bridges and roadways connecting our communities, and do meaningful work, you’re ready to join CMC. Apply today and start moving your career — and our world — forward.

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.