Title: LMS Coordinator

Location:

Irving, TX, US, 75039

Group: Human Resources and Communications

Division: Human Resources

Job ID: 17154

it's what's inside that counts

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There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

Day 1 Benefits Coverage with low cost Medical, Vision, Dental
Day 1 Paid-time Off and Vacation
4.5% Company Match 401(k) plan
$500 Annual Company-paid Lifestyle Benefit
Competitive Compensation and Bonuses
Company-paid Life and Disability Insurance
Employee Stock Purchase Plan
Training and Advancement Opportunities

Why This Job

The LMS Coordinator will be responsible for building and maintaining a seamless and intuitive user experience for learners in the Docebo LMS. This role combines business analysis and platform expertise to understand CMC’s business requirements, identify problems, and execute solutions within Docebo. You will collaborate with various teams, including Safety and Learning & Development, to ensure learners' needs are met. Additionally, you will work closely with Course Developers to organize and manage content within Docebo.

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

Act as the primary point of contact for all LMS-related inquiries.
Continuously optimize the learner experience in Docebo.
Analyze key engagement metrics, content effectiveness surveys, and conduct customer interviews to guide the strategy and execution of Docebo.
Optimize and enhance the Docebo platform to meet the evolving needs of both internal and external stakeholders.
Resolve Docebo-related tickets and requests.
Support the development and maintenance of Docebo integrations with systems like MS Teams.
Document processes and changes related to administering Docebo.
Identify and communicate risks internally and externally.
Support the Docebo sandbox and test new features to explore their relevance to CMC’s vision and strategy.
Help design an intuitive learning experience that aligns with CMC brand standards by repurposing design assets and developing pages/menus that follow basic UX principles.
Create training resources to guide users.
Takes the initiative and holds themselves accountable for their work and results.

What You'll Need

A strong desire to become a Docebo product expert.
Familiarity with technical features of the Docebo platform, including webhooks, APIs, notifications, automation rules, and integrations (preferred but not mandatory).
Minimum 1 year of experience in a Business Analyst or LMS Administrator role (preferred).
Basic knowledge in application programming and system design.
A natural inclination to troubleshoot technical issues and lead stakeholders to acceptable solutions.
Experience with implementing and administering Docebo or other LMS (preferred but not mandatory).
Ability to document and communicate technical issues and processes to non-technical stakeholders.
Experience in LMS administration, with knowledge/use of Docebo preferred.
Ability to troubleshoot and resolve technical issues.
Ability to collaborate with others at all levels of the organization and with external vendor partners.
Ability to gain new technical skills quickly.
Strong customer service skills
Strong oral and written communication skills, with the ability to communicate complex technical concepts in layman’s terms.

Your Education

BA/BS in Information Systems, Information Technology, Education Technology, or equivalent experience.

We are CMC, a Fortune 500 company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started.

If you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to join CMC. Apply today and start moving your career — and our world — forward. Let's build a better world!

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.