Title: IT Service Delivery Lead

Location:

Martinsburg, WV, US, 25404

Group: Finance

Division: Information Technology

Job ID: 22653

it's what's inside that counts

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There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

Day 1 Benefits Coverage with low cost Medical, Vision, Dental
Day 1 Paid-time Off and Vacation
4.5% Company Match 401(k) plan
$500 Annual Company-paid Lifestyle Benefit
Competitive Compensation and Bonuses
Company-paid Life and Disability Insurance
Employee Stock Purchase Plan
Training and Advancement Opportunities

Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

Lead daily IT service delivery operations for assigned site(s), ensuring consistent, high-quality support
Supervise, mentor, and develop Service Delivery team members, fostering a strong service culture
Manage ticketing performance in ServiceNow (or ITSM platform), including SLA compliance, backlog management, and resolution quality
Serve as escalation point for complex, high-impact, or business-critical incidents
Conduct root cause analysis and implement corrective/preventive actions
Oversee IT asset lifecycle management (inventory, procurement, deployment, maintenance, disposal)
Coordinate with enterprise IT teams (network, infrastructure, security, cloud) to ensure seamless service delivery
Lead or support site-level IT projects (hardware refresh, upgrades, deployments, integrations)
Build strong relationships with site leadership to align IT services with operational and strategic needs
Support manufacturing systems and operational technology environments (where applicable)
Maintain documentation, procedures, and technical standards
Ensure adherence to IT policies, cybersecurity standards, and change management processes
Drive continuous improvement initiatives and process optimization
Participate in on-call rotation and critical incident response
Travel up to 15% as required
Work effectively in both office and industrial environments

What You'll Need

End-user computing support (hardware, operating systems, peripherals)
ITSM tools (ServiceNow preferred)
Asset & Configuration Management (SACM)
Networking fundamentals (TCP/IP, VPN, wireless, routing basics)
Microsoft ecosystem (O365, Active Directory, Exchange, DNS/DHCP)
Telecom and collaboration platforms
Manufacturing/industrial IT systems (preferred)
Strong problem-solving and root cause analysis capabilities
Ability to prioritize, execute, and drive tasks to completion
Excellent communication and stakeholder management skills
Proven cross-functional collaboration capability
Leadership, coaching, and team development
Strong organizational and time management skills
Data-driven decision-making and performance reporting
5+ years of IT support or service delivery experience
Leadership or team lead experience preferred
Experience supporting multi-site environments preferred

Your Education

Bachelor’s degree in Computer Science, Information Technology, or related field
Equivalent experience may be considered in lieu of degree

We are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started.

If you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to join CMC. Apply today and start moving your career — and our world — forward. Let's build a better world!

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.