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Title:  IT Service Delivery Specialist


Mesa, AZ, US, 85212

Division:  Information Technology
Job ID:  11958

it’s what’s inside that counts



There’s more to CMC than our steel products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

  • Day 1 benefits coverage with low cost medical, vision, dental
  • Paid-time off and vacation starting Day 1
  • Competitive compensation and bonuses
  • Company-paid Lifestyle fund, life and disability insurance
  • Company matching 401(k) plan
  • Employee stock purchase plan
  • Training and advancement opportunities

Why This Job

CMC provides an excellent opportunity to learn the steel industry and grow in your career. Whether you will spend your day in an office cubicle, operating a crane or running the melt shop at one of our mills, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

  • Manages all aspects of Service Delivery and team members to ensure customer sites are operational
  • Ensures quality and consistency with the IT ticketing system – Cherwell
  • Provides Asset Management through Cherwell
  • Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc) to ensure customer requests are being met in a timely manner
  • Partners with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
  • Installs, maintains, and troubleshoots all computer hardware and software
  • Ensures adherence to IT policies and procedures
  • Composes and maintains technical specifications and documentation
  • Responsible for site-specific IT project management
  • Supports the business processes, data, analytics, and software applications for the manufacturing system environment
  • Keep manager informed and escalates issues when needed
  • Works in all types of weather and environment (Office, Mill, Rebar, Recycling yards – air-conditioned and non-air-conditioned environments)
  • Performs other duties as assigned

What You'll Need

  • Minimum 3 years experience in a similar role required
  • Knowledge of Various IT areas including PC Support, Desktop Applications, and Application Support (Manufacturing systems preferred)
  • Knowledge of Networking protocols-TCP / IP, VPNs, Access Control lists, Routing, bridging, etc.
  • Experience with IT Ticketing Systems (Service Now, Cherwell), Desktop Applications and Wireless Networking
  • Knowledge of Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, and Office 2010/2013/2016
  • Ability to problem solve including root cause analysis and corrective action
  • Ability to prioritize, plan and drive issues, tasks and deliverables from concept to closure
  • Ability to work across different non-technical and technical functional groups
  • Ability to work in a global, multi-site, and cross functional organization
  • Excellent written and verbal communication skills; ability to communicate up, down, and across the business
  • Excellent time management skills
  • Able to lift 35 pounds
  • Available for travel up to 10% of the time

Your Education

  • Bachelor's or Master's Degree in Computer Science preferred; or equivalent relevant experience

We are Commercial Metals Company, a Fortune 500 company with a family feel that’s already part of your life. Our steel products have been supporting structures in more than 20 countries for over 100 years. And the secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging problems facing our world over the last 100 years — but we’re just getting started.


If you’re ready to reimagine ways to make the steel industry more sustainable, reinforce the bridges and roadways connecting our communities, and do meaningful work, you’re ready to join CMC. Apply today and start moving your career — and our world — forward. 


CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.

Nearest Major Market: Phoenix

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