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Title:  IT Service Delivery Regional Lead (Central Region)


Seguin, TX, US, 78155

Division:  Information Technology
Job ID:  927

it's what's inside that counts



There’s more to CMC than our steel products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

  • Competitive compensation
  • Advancement opportunities
  • Training
  • Paid time off
  • Low-cost medical, dental, vision
  • Company-paid life and disability
  • Company matching 401(k) plan
  • Employee stock purchase plan
Why This Job

Looking for career that allows you to leverage your strategic relationship building skills while supporting our customer sites and leading a team? Day-to-day responsibilities for the IT Service Delivery Lead (Central Region) include supporting existing solutions, ensuring quality, and providing IT services to internal and external customers.  This position also interfaces with CMC site leadership to ensure technology issues are handled promptly and effectively. If this opportunity speaks to you, apply online today!

What You'll Do
  • Manages all aspects of Service Delivery and team members to ensure customer sites are operational
  • Ensures quality and consistency with the IT ticketing system – Cherwell
  • Assists with Asset Management through Cherwell
  • Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc) to ensure customer requests are being met in a timely manner
  • Partners with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
  • Acts as an escalation point for issues to ensure they are responded to and resolved promptly; keeps manager informed and escaltes issues beyond when needed
  • Installs, maintains, and troubleshoots all computer hardware and software
  • Ensures adherence to IT policies and procedures
  • Composes and maintains technical specifications and documentation
  • Responsible for site-specific IT project management
  • Supports the business processes, data, analytics, and software applications for the manufacturing system environment
  • Works in all types of weather and environment (Office, Mill, Rebar, Recycling yards – air-conditioned and non-air-conditioned environments)
What You'll Need
  • Minimum 3 years experience leading/managing a team is required. Managing a dispersed team is preferred
  • Knowledge of PC Support/Desktop Applications, Application Support (manufacturing systems preferred) and IT Ticketing Systems
  • Knowledge of Networking protocols-TCP / IP, VPNs, Access Control lists, Routing, bridging, etc.
  • Knowledge of Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current, Skype for Business
  • Problem solving skills including root cause analysis and corrective action
  • Ability to plan, prioritize and drive issues, tasks and deliverables from concept to closure
  • Ability to work across different non-technical and technical functional groups
  • Ability to work in a global, multi-site, and cross functional organization
  • Strong team member and able to contribute in a team environment
  • Excellent written and verbal communication skills
  • Excellent time management skills
  • Able to lift 35 pounds
  • Available for on-call hours
  • Ability to travel 10% of the time
Your Education
  • Bachelor's or Master's Degree in Computer Science preferred; or equivalent relevant experience

We are Commercial Metals Company, a Fortune 500 company with a family feel that’s already part of your life. Our steel products have been supporting structures in more than 20 countries for over 100 years. And the secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging problems facing our world over last 100 years — but we’re just getting started.


If you’re ready to reimagine ways to make the steel industry more sustainable, reinforce the bridges and roadways that connect our communities, and raise the bar for what it means to do meaningful work day in and day out. In short, you’re ready to be part of CMC. Join us and start moving your career — and our world — forward. 


CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.


Nearest Major Market: San Antonio

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